Refund Policy

This Refund Policy explains when and how refunds are provided for SolarGeet Energy’s products and services. It should be read together with your project contract and our Terms & Conditions. This document is a template provided for informational purposes and does not constitute legal advice.

1. Consultations

Our initial consultations, site feasibility assessments and savings estimates are provided free of charge and carry no fee to refund. Where a paid advisory or detailed engineering service has been separately agreed, refund eligibility will be as stated in that specific engagement.

2. Advance Payments

Advance payments secure your slot in our engineering and procurement queue and are used to order components and mobilise our teams. If you cancel before procurement begins, the advance is refundable less any design, survey or administrative costs already incurred. Once components have been ordered or custom-engineered, the advance may be non-refundable to the extent of committed costs.

3. Cancellations

• Before site survey: full refund of any amount paid, less payment-gateway charges.
• After survey, before procurement: refund less survey and design costs incurred.
• After procurement or installation start: refunds are limited to amounts not yet committed to materials, labour or approvals.

4. Warranty Claims

Valid warranty issues are resolved through repair or replacement of the affected components in line with the applicable manufacturer and workmanship warranties. Warranty claims are remedied by service rather than cash refunds, unless a refund is specifically required under applicable law.

5. Non-Refundable Items

• Government subsidy amounts, which are disbursed by the authorities.
• Statutory fees, DISCOM charges and net-metering costs paid to third parties on your behalf.
• Custom-engineered or made-to-order components once manufacturing has begun.
• Payment-gateway and transaction processing charges.

6. How to Request a Refund

To request a refund, email us at hello@solarGeet.energy with your name, project reference and reason for the request, or call +91 8700820032. Approved refunds are processed to the original payment method, typically within 7–14 business days of confirmation, subject to bank timelines.

7. Contact Us

For any questions about this Refund Policy, please reach us at hello@solarGeet.energy or write to us at Floor 15, C-001/A2, Sector 16B, Noida, Uttar Pradesh 201301.